SUMMARY
Over 5 years’ experience in the Information Technology Industry, including technical support, design, implementation and administration of networks/systems, deploying and managing emerging security technologies
RELEVANT EXPERIENCE & SKILLS
System Administration
- Manage helpdesk operations, scheduling, ticket management, and training
- Provide top level support for advanced user problems related to servers, personal computers and other network devices. Communicate with users during and post problem/issue resolution
- Provide desktop support, server administration, vendor management, and project planning skills, as required, in order to obtain goals and objectives
- Knowledge of Microsoft Operating Systems, Exchange, and VMWare
Network Management
- Maintain hardware devices such as switches, router, configuration and maintenance, and network IP address scheme, voice and data communication services
- Troubleshoot network performance issues
Sales Engineer
- Develop materials and documentation on custom product implementation
- Train client System Administrators and helpdesk support personnel on security solutions
- Support sales team on presentations and assist customers in determining their ROI
- Provide oversight to ongoing projects, monitor customer satisfaction, and provide feedback to management team
Security
- Assess client infrastructure and recommend security solutions, implement internet filtering, encryption solutions, device control and application filtering
- Deploy BigFix (unified management platform), Pointsec encryption solution (whole disk encryption), Varonis DatAdvantage (data governance), SecureWave (device & application control), Web Washer (internet filtering appliance), Iron Mail (email filtering appliance)
- Establish security policies and procedures for clients
- Manage security solutions by remote/on-site monitoring and administration
EMPLOYMENT HISTORY
Dec. 2009 – Current System Administrator Casino Pauma
Feb. 2006 – Dec. 2009 Sales Engineer Business Partner Solutions
July 2004 – Nov. 2005 Project Engineer Permasteelisa Cladding
EDUCATION
University of Phoenix – Bachelors of Science Information Technology / Information Systems Security
COMPLETED COURSES
Secure Computing Iron Mail, Secure Computing Web Washer, BigFix Enterprise Administration and Custom Content Creation, VMWare ESX Server and Virtual Center
CERTIFICATIONS
MCSA, CompTIA A+ and Network+, Windows XP Professional, Pointsec System Engineer, Secure Computing Web Washer (Secure Web)